Refund policy
Refund & Return Policy
At Peel & Plan, every single notebook and sticker page is custom-printed to order just for you! Because we custom-make each product when you buy it, we do not accept returns, exchanges, or order cancellations for change of mind.
We want you to love your custom planning setup, so please review your cart carefully before finalizing your order!
Damaged, Defective, or Wrong Items
While we strive for perfection, mistakes occasionally happen during printing or transit. If your order arrives damaged, defective, or if you received the wrong item, we will absolutely make it right with a free replacement!
How to request a replacement:
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Email us at peelandplan@gmail.com within 14 days of receiving your package.
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Include your Order Number and a clear photograph showing the defect or damage.
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Once verified, we will fast-track a brand-new replacement to be printed and shipped out to you at no extra cost.
Please note: Because our system immediately sends your custom order to our printing partners, we are unable to adjust shipping addresses or item choices once an order has been submitted.
International Orders
International orders may be subject to import taxes, duties, and custom fees levied by the destination country. These fees are the sole responsibility of the buyer.
Lost or Missing Packages
If your tracking info shows your package was "Delivered" but you cannot find it, please check with your neighbors or your local mail carrier first. Peel & Plan is not responsible for packages stolen after delivery or lost due to an incorrect shipping address entered at checkout.
If your package is stuck in transit and hasn't moved for over 15 business days, please email us so we can investigate with our printing and logistics team!